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Customer Success Manager

Psst! We’re growing fast and we need your help to save the world.

Are you excited to revolutionise the food industry towards a more sustainable future? Great, because we are scaling internationally, and we need to add more talented people to the team to make sure we have the infrastructure in place to keep up with our growth. We are looking for someone who can take on the position as Customer Success Manager. 

At Simple Feast we are on a mission to change the world’s eating habits towards a more sustainable future, and we’re doing it by showing off the power of plants. We have gathered some of the world’s greatest developers, chefs, and nutritionists to launch a new dining experience that combines innovation in technology with the latest discoveries in nutrition. 

What you’ll do

The role will be based in Copenhagen and you will lead our Customer Love Team. You will be part of the operational management team and be responsible delivering business results through excellent customer service. Your responsibilities will include:

  • develop and implement a customer service strategy that will improve customer retention, reduce churn and increase average spend
  • set up and manage efficient customer service processes
  • motivate, train and develop the Customer Love team and represent customer service across the organisation
Who you are?

We believe you are a person that has experience in building and leading young dynamic teams and share our enthusiasm for our plant-based product as well as our mission: Creating the future of food. Overall the person who will do well in this role will be someone who:  

  • thrive in a rapidly changing and international environment 
  • are passionate about building customer success 
  • has min. 5 years’ experience as commercial manager 
  • are team-oriented and encourage open and honest communication 
  • work independently and in a structured manner 
  • keep track even in stressful situations 
  • are growth-oriented and shine with positive energy 
  • speak and write Danish and English fluently

If you think this sounds like a good match and you are interested in joining an international team that spans across Copenhagen, Stockholm, Berlin, London and Los Angeles, please fill in the form below and let’s chat.  

Simple Feast encourages anyone interested regardless of age, gender, religion or ethnic affiliation to apply for the position. 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

København

Refshalevej 320
1432 København Directions

The Simple Feast Culture

We are an international team, bringing with us the best from Copenhagen, Berlin, and San Fransisco. 

We have big ambitions and a global mindset. We work together to accomplish what we came here to do and we celebrate together as we get closer. We believe in a supportive and open atmosphere. 

We care about our planet but we are not your usual hippies. We are working towards a serious cause but we like to have fun along the way. We like working with exceptional people but there is little room for big egos. We are looking for those driven by mission.

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